FAQ
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FAQ
Below are some of the most common questions we get asked. If you have a question that is not on this list, please call our box office at (843) 762-4247 (please note that we are not always able to answer the phone, especially when we are busy) or send us a message through our General Questions form.
TICKETING
Q: What are your ticket prices/policies?
Q: Do I have to purchase my tickets online/ ahead of time?
A: No! That is completely up to you. Tickets are available for purchase online and in person. However we do recommend purchasing tickets early for new releases and on weekends or holiday when we may sell out.
Q: I bought tickets in advance but wasn't able to make my movie last night. Can I get a refund?
A: Unfortunately, we are not able to refund tickets for a movie on a previous day
A: All shows before 3:00 PM are $9 for everyone.
Shows beginning 3:00 PM and later:
Adults: $12
Student(kids or anyone with a highschool or college ID) / Military / Senior (65+): $9
All tickets on Thanksgiving Day, Christmas Day, and New Year's Day: $12
* Exceptions include Holidays and Special Event screenings.
** Tickets cannot be purchased or exchanged for a show that has been on screen for longer than 30 minutes.
*** Studios willl often not allow us to accept passes for a film for the first week or two of its release. Please call to confirm if passes are accepted for the film you wish to see.
Minors (under 16) are only permitted unaccompanied at the Terrace for G-PG13 movies starting before 5:00pm if they are signed in by an adult guardian. Minors are only permitted in R movies or any movies starting after 5:00pm with an adult guardian present. ID is required to prove age for admission to R-Rated movie and movies after 5:00 if not accompanied by an adult.
Q: I purchased tickets online, how do I redeem them at the box office?
A: After completing your purchase, you should receive a confirmation email with a QR code. You can print this out, or show it to us on your smartphone, and we will print your tickets out for you. If you purchase through our website we are also able to look up your ticket by your name, It is important to check in with staff once you arrive so you can be notified about whether your movie is ready to seat or if your auditorium differs from what is on your online ticket
Q: Do I have to purchase my tickets online/ ahead of time?
A: No! That is completely up to you. Tickets are available for purchase online and in person. However we do recommend purchasing tickets early for new releases and on weekends or holiday when we may sell out.
Q: I bought tickets in advance but wasn't able to make my movie last night. Can I get a refund?
A: Unfortunately, we are not able to refund tickets for a movie on a previous day
SHOWTIMES
Q: What are your current showtimes?
A: A full list of our showtimes can be found on our homepage.**
**Please note, that showtimes are subject to change without notice. We recommend that you do not rely on 3rd party websites or apps for accuracy (This includes Google, Flixter, etc.) and always check our website for the most up-to-date showtimes.
Q: How early should I arrive before my showtime?
A: Unlike the big chain theaters, we only show between 5 – 6 minutes of previews before the feature begins, so we recommend arriving 15 – 20 minutes before the scheduled showtime, to allow time to purchase your tickets and concessions, and find a seat in the auditorium.
Q: Why are there no showtimes listed on your website past ____? Are you closed?
A: We're open every day! We make out the showtimes for the week approximately one week prior, usually, new showtimes are listed on the web on Mondays.
MISCELLANEOUS
Q: Is extra parking available?
A: We have a parking lot that we share with several of the surrounding restaurants. There are also gravel parking lots located behind Charleston Flower Market and behind Reflections Nail Salon. We also suggest carpooling and ridesharing on weekends, holidays, and for special events. Please be respectful of the surrounding businesses and residents!
Q: Do you serve food? / Am I allowed to bring in outside food or drinks?
A: The Terrace offers a large variety of concessions, from standard movie fare like popcorn and soda to imported and domestic beer, wine, and a large selection of gourmet chocolate, locally made ice creams, and snacks. We do not allow outside food or drinks but will be happy to hold onto any you might have for the duration of your show. Reusable water bottles are welcome and can be filled at our filtered water fountain.
Q: Do you have assigned seating?
A: Our seating is all general admission and on a "first-come, first-serve" basis. We recommend arriving 15-20 minutes early to make sure you have first choice of seats.
Q: What kind of theater are you?
A: We started as a strictly indie theater but have expanded to show everything from the newest superhero release to live broadcasts of opera to obscure documentaries and foreign films. We have always been locally owned and operated and we pride ourselves in almost always having something for everyone!
Q: How long have you been here?
A: The Terrace Theater was built in 1997! We've undergone quite a few changes since then but have always held on to our vintage charm. If you want to know even more have a framed newspaper article in the lobby from when the theater was first built!
Q: Can I bring my dog to the movies?
A: We welcome service animals that have been trained to do specific work or tasks for people with disabilities. Emotional support animals do not meet the definition of a service animal so we ask that you do not bring them to the theater
Q: Do you take Apple pay?
A: Yes! We are equipped to take contactless payment as well as credit and debit cards and cash.
A: Yes! We are equipped to take contactless payment as well as credit and debit cards and cash.
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